// post-mortem · detail
Emotipaws
Emotional Support Animal Certificates
A digital platform to support people with emotional support animals – with smart automation, campaign tracking, and real-time data. Case study – UX, automation, and ad platform integration for salable growth.
- industry
- Healthcare
- stack
- APIJform · JS · MongoDB · React

.01
The challenge
Complexity and Precise Tracking Needs
This was a highly complex project built from the ground up. One of the biggest challenges was to implement a robust tracking system capable of identifying exactly where each user came from, which campaign they clicked (active or inactive), and whether they made a purchase. Additionally, the platform needed to automate certificate renewals, integrating directly with PayPal’s API. This involved extensive testing and coordination with platforms such as Google Ads, Meta Ads, and Microsoft Ads — requiring user account shadowing, multiple API keys, and user permissions.
.02
The approach
UX Audit & Strategic Planning
User Flow Design
Data Journey Mapping
Conversion Strategy
Tracking Architecture
Automation Flows & API Integration
Custom Dashboard for Marketing Insights
.03
The outcome
A Reliable Experience Focused on Accuracy and Insight
The goal was to deliver a clear and efficient digital experience that communicated the value of ESA certification while giving the client full visibility over user behavior and campaign results. We focused on building a system that prioritized data integrity, transparency, and automation — ensuring every step, from onboarding to renewal, was reliable and scalable.
.04
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